FAQs
Here are some of frequently asked questions for Client/Customers & Stylists.
For Clients and Customers
After you find a stylist of your choice, click on the "View Profile" button and then scroll down until you see the "Book Now" button. Here you will find your stylist's contact details, either for WhatsApp or to call.
If you click on the WhatsApp number your will directly be taken to their WhatsApp and you can message them to make an appointment directly.
Please do remember that most mobile stylist are busy and will not always be able to answer your phone call, so please rather send them a WhatsApp message and ask them to call you, or when best you should call them.
In most cases, if the stylist is under the category of your choice, then it is very likely that they will be able to do a specific style. It is best however to send the stylist a photo what you want and they will be able to respond with an answer.
Some stylists may ask for a 20% deposit, this is because of the high numbers of last-minute cancellations. In efforts to reduce this from happening a stylist will be somewhat compensated if you cancel.
Yes, it is. If the stylist is a no show and no means of communication or reasonable explanation is given, the stylist has to give back your deposit (if one was requested).
Homesalon is a stylist and customer facilitation platform, so a stylist is not forced to use the platform exclusively.
That is settled with your stylist. Stylists can request, cash, EFT, e-wallet and zapper. Please ensure you discuss this with the stylist, ahead of your appointment.
Most stylists prefer to work within close proximity of their home, other stylists are willing to travel further than their designated preferred working areas. In this case, a call out fee may be charged, so make sure you understand this before you confirm your appointment.
For Stylists
Click on the "Register as a stylist" button on the Homesalon homepage. Follow the instructions to fill out a simple application form. Then after submission, you will receive an approval email within 1 - 5 days with instructions on how to create your custom profile. Having an Instagram profile will make the signup process much faster.
We do this to verify that all stylists do quality work.
If requested by you, a client may pay a 20% deposit when booking their appointment. The balance which is 80% is directly paid to you upon completion of the service. The client pays you directly with whichever form of payment you choose ( we suggest you have an option such as a cash app or e-wallet, EFT or even a swiping device to receive card payments).
Honesty is the best policy. It is always better to inform the client about your concerns. If possible ask the client to select from your profile or Instagram, from previous work that you have done. If they do not want that, then do not accept the appointment and ask the client to book someone else. For the sake of your, reviews which go on your profile, do not try a style you are unfamiliar with, on a paying client.
Sure, clients are humans too. In the case of an emergency they will understand that things happen. It is best however, to notify the client as early as possible, so that other arrangements can me made for both you and the client. Be aware that this can’t be a habit because clients plan special occasions or jobs around their appointments. And you do not want bad reviews on your profile because of poor communication.
Each stylist will be allow to cancel two appointments a month, without any penalties. If you receive bad reviews due to constant last minute cancelations, your account could be temporarily deactivated.
No, Homesalon doesn’t have a uniform. You are the owner of your business, so wear what works for you, your business and your brand.
Yes, you are welcome to take on other clients outside the platform.
Clients are aware that mobile stylists travel up to 20 km for free, anything after that is extra. Generally, your call out fee should be based on 30% - 50% of your hourly fee. In some cases clients will not want to pay a call-out fee, so, to avoid conflict do not accept appointment further than 20km unless you and the client have agreed on the extra fee, ahead of their appointment.
You are the boss of your business, so you are free to price as low or high as you please. We suggest you price at a reasonable fee to stay competitive.
As a mobile stylist having worked before setting up a profile on Homesalon, you are aware of the risks, however we have been in business for 10 years when we too were mobile stylists and we never encountered a situation that endangered our lives. So, based on our experience, we say yes you are safe.
If you are ever in an environment where you feel unsafe, we recommend you leave and notify us of the cancellation. This will also help future mobile stylist on Homesalon.
Should a customer be reported for any illegal treatment or any form of violence, racism, abuse etc, their account will be deactivated (pending a resolution of the issue).
Please read the T&C for more information.
Absolutely, the more people that book you and give you great reviews, the more visible you will be on the site. So share, make business cards and get that money.